Privacy Policies

Cheng & Tsui Website Privacy Policy

This Privacy Policy is intended to inform you about the types of information gathered by Cheng & Tsui (“we” or “us”) when you visit the Cheng & Tsui website (the “C&T Website”), how we use and safeguard that information, and the degree to which you may control the maintenance and sharing of your information.

If you, or your parent or legal guardian, do not agree with any part of this Privacy Policy, then you may not use or access the C&T Website. Cheng & Tsui does not knowingly offer products or services through the C&T Website to anyone under the age of 13 years. If you are under 13 years of age, you may purchase products or services through the C&T Website only with the consent or involvement of a parent or guardian.

We may update this Privacy Policy from time to time. If you have elected to receive our email newsletter, we may attempt to inform you of any material changes by notification to the email address you have provided. Otherwise, you may view the most recent Privacy Policy on the C&T Website. Your continued use of the C&T Website after a revised version of this Privacy Policy is posted will be considered your acceptance of that revision.

Information Collection

When you access and use C&T Website, we will not collect any personally identifiable information about you unless you voluntarily provide such information to us.

If you choose to purchase products or services from the C&T Website, we will ask you to provide certain personally identifiable information such as your name, address, phone number, and e-mail address, as well as credit card or other payment information and a billing address. We use this information only as necessary to provide you with the products or services you have requested.

All personal financial information required to complete your purchase will be securely collected for purposes of payment processing and completing the transaction. In some cases, we may securely provide this personal financial information to a third-party vendor who handles payment processing services for the transaction. 

Analytics Information

We may automatically collect and store certain non-personally identifiable information about your use of the C&T Website. This information may include internet protocol (IP) addresses, browser type, mobile device type, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve the quality of our products and services. Out of respect for your privacy, we do not link this automatically-collected data to personally identifiable information. 

Cookies

A cookie is a small text file that is stored on a user’s computer. We use session cookies to make it easier for you to use the C&T Website. A session ID cookie expires when you close your browser. We use tracking cookies to better understand how you use the C&T Website, and to enhance your user experience. A tracking cookie remains on your hard drive for an extended period of time. You are free to decline cookies, but by doing so, you may not be able to take full advantage of all feature of the C&T Website. We do not link the information we store in cookies to any personally identifiable information you submit while using the C&T Website.

California Do Not Track Notice

We do not track our users over time and across third party websites, and therefore the C&T Website does not respond to Do Not Track signals sent by your browser or mobile application. We do not authorize the collection by third parties of personally identifiable information from C&T Website users.

Information Use and Disclosure

We use the personal information we have collected for the following purposes:

• To provide you with access to the C&T Website and for related customer service and account management purposes.
• To provide you with information about new features, products, sales and events (see “Notifications and Opt-Out” below).
• To understand how you use the C&T Website and its content, including associating you with the different devices you may use to access the C&T Website, for analytics and product development purposes, and to personalize offers that we may make to you.
• To manage our everyday business needs, such as account management, contract management, business continuity and disaster recovery, security and fraud prevention, corporate governance, reporting and legal compliance.

Notifications and Opt-Out

You may choose to sign up to receive emails from us about new products, sales, and events. Out of respect for your privacy, if you no longer wish to receive these notifications, you may opt-out of receiving them as instructed in each email. 

Be advised, however, that you may not opt-out of receiving email notifications from us related to technical support or customer service requests, or changes to the C&T Website Terms of Use or Privacy Policy.

Disclosure

We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, service providers and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

We may also share with third parties aggregated information about use of the C&T Website. This data does not personally identify you or provide specific information about individual usage.

Business Transitions

In the event Cheng & Tsui goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, any personally identifiable information we have on record will likely be among the assets transferred. The transferred personally identifiable information will remain subject to the provisions of this Privacy Policy or any subsequent updated versions.

Links To Third Party Sites

The C&T Website may contain links to third party websites. These sites may have their own terms of use and privacy policies which do not apply to Cheng & Tsui or the C&T Website.

Information Security

We employ encryption and other security measures to protect the loss, misuse, and alteration of the information under our control. We take commercially reasonable steps to protect this information and the transmission of such information. However, please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take steps to maintain the security of your account information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us here.

Effective Date: 10/18/2019

FluencyLink™ Privacy Policy

This Privacy Policy is intended to inform you about the types of information gathered by Cheng & Tsui (“we” or “us”) when you use the FluencyLink™ application, how we use and safeguard that information, and the degree to which you may control the maintenance and sharing of your information.

If you, or your parent or legal guardian, do not agree with any part of this Privacy Policy, then you may not use or access FluencyLink. 

We may update this Privacy Policy from time to time. If you are a registered FluencyLink user, we may attempt to inform you of any material changes by notification to the email address you have provided as part of your registration information. Otherwise, you may view the most recent Privacy Policy within the FluencyLink application or on our website cheng-tsui.com. Your continued use of FluencyLink after a revised version of this Privacy Policy is posted will be considered your acceptance of that revision.

Parent consent

Cheng & Tsui does not knowingly offer services through the FluencyLink application to anyone under the age of 13 years. If you are under 13 years of age, you may use FluencyLink only with the consent or involvement of a parent or guardian.

In case of self registration by the child below 13 years, the parent / guardian should agree to the Privacy Policy while registering the user so that the registered user account can be activated. For the child below 13 years, parent or guardian's email address captured during child registration by the School is used to notify parents about their child's access to the application. In that initial notice, parents are provided a link to this privacy policy, and will be able to provide consent for their child to use the application. Only after the parent's consent, is their child’s account activated.

Information Collected

We collect the following information: Name, Username / Email Address. We may collect certain non-personal information passively, such as the date and time of visit, time spent on the content, Device ID, the type of browser used (e.g., Chrome, Firefox, Edge), the type of operating system used (e.g., Windows 10, Mac OS) and the ISP from which the user receives Internet access. This information may be combined with the personal information.

Our collection and use of information complies with the requirements of the Children’s Online Privacy Protection Act (“COPPA”), Protection of Pupil Rights Amendment (“PPRA”), and the Family Educational Rights and Privacy Act (“FERPA”).

COPPA permits an educational institution to provide required consents regarding the collection and use of personal information of students who are under the age of 13. Where an educational institution is the subscriber to FluencyLink, we collect and use student information pursuant to this form of COPPA consent. We share this Privacy Policy with the institution to ensure that it may be assured that our practices comply with COPPA.

FERPA permits an educational institution to provide educational records to service providers without requiring the institution to obtain specific parental consent. In this event, the service provider acts as a type of “school official” by performing services that would otherwise be performed by employees of the educational institution. We fulfill FERPA requirements for qualifying as a “school official” by giving the institution direct control with respect to the use and maintenance of the education records at issue and not disclosing or using the information contained in those records other than to provide FluencyLink to the institution. We comply with FERPA by relying on this form of consent.

PPRA requires that schools obtain written consent from parents before minor students are required to participate in any U.S. Department of Education funded survey, analysis, or evaluation that reveals information concerning the following areas:

1. Political affiliations;
2. Mental and psychological problems potentially embarrassing to the student and his/her family;
3. Sex behavior and attitudes;
4. Illegal, anti-social, self-incriminating and demeaning behavior;
5. Critical appraisals of other individuals with whom respondents have close family relationships;
6. Legally recognized privileged or analogous relationships, such as those of lawyers, physicians, and ministers;
7. Religious practices, affiliations, or beliefs of the student or student's parent; or
8. Income (other than that required by law to determine eligibility for participation in a program or for receiving financial assistance under such program.)

We comply with PPRA by requiring institutions to secure and provide us with copies of all such written consents when applicable.

What we use your information for

Any of the information we collect may be used in one of the following ways:

• To provide an interactive online learning experience
• To provide content students and teachers are using for their area of study and instruction, as well as content that users have purchased directly
• To provide controlled interaction with teachers and colleagues

We may use non-personal information such as information about the pages visited to improve the content and focus area of study, or to analyse site usage and the popularity of certain pages of the content

Cookies

We use cookies but do not pass or capture any personal information apart from username. We do not use cookies (or other non-consensual methods) to acquire contact information about the user or other users of the computer. We may passively collect information on site usage patterns or through content that users, including child users, access on our application.

Disclosure of Information

We understand how highly our users value the privacy and security of their personally identifiable information. We do not share, rent, or sell information with third parties. 

We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, trusted third party service providers and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Links to Third Party Sites

FluencyLink may contain links to third party websites. These sites may have their own terms of use and privacy policies which do not apply to Cheng & Tsui or to FluencyLink.

Data protection and Information Security

We take steps to protect the information provided or captured against unauthorised access and use. The security and confidentiality of the information is extremely important to us. 

We use robust security measures to protect user information from loss, misuse and alteration.

We use industry-standard practices such as encrypted communications, firewalls and password protection systems to safeguard the confidentiality of your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

ChengTsui Web App™ Privacy Policy

This Privacy Policy is intended to inform you about the types of information gathered by Cheng & Tsui (“we” or “us”) when you use the ChengTsui Web App™ (the “CT App”), how we use and safeguard that information, and the degree to which you may control the maintenance and sharing of your information.

If you, or your parent or legal guardian, do not agree with any part of this Privacy Policy, then you may not use or access the CT App. Cheng & Tsui does not knowingly offer services through the CT App to anyone under the age of 13 years. If you are under 13 years of age, you may use the CT App only with the consent or involvement of a parent or guardian.

We may update this Privacy Policy from time to time. If you are a registered CT App user, we may attempt to inform you of any material changes by notification to the email address you have provided as part of your registration information. Otherwise, you may view the most recent Privacy Policy within the CT App. Your continued use of the CT App after a revised version of this Privacy Policy is posted will be considered your acceptance of that revision.

Information Collection - General

If you choose to register with the CT App, we will ask you to provide certain personally identifiable information such as your name, email address, occupation, country and state of residence, and educational institution.

The CT App may allow you to upload and/or post your own content, such as information about yourself for your profile, text content, and audio and video recordings. By uploading or posting this content, you are knowingly choosing to provide and disclose it to us and to allow us to collect and store it.

Analytics Information

We may automatically collect and store certain non-personally identifiable information about your use of the CT App. This information may include internet protocol (IP) addresses, browser type, mobile device type, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve the quality of our products and services. Out of respect for your privacy, we do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer. We use session cookies to make it easier for you to use the CT App. A session ID cookie expires when you close your browser. We use tracking cookies to better understand how you use the CT App, and to enhance your user experience. A tracking cookie remains on your hard drive for an extended period of time. You are free to decline cookies, but by doing so, you may not be able to take full advantage of all feature of the CT App. We do not link the information we store in cookies to any personally identifiable information you submit while using the CT App.

California Do Not Track Notice

We do not track our users over time and across third party websites, and therefore the CT App does not respond to Do Not Track signals sent by your browser or mobile application. We do not authorize the collection by third parties of personally identifiable information from CT App users.

Information Collection – Students

We collect information about K-12 students using the CT App. Our collection and use of that information complies with the requirements of the Children’s Online Privacy Protection Act (“COPPA”), Protection of Pupil Rights Amendment (“PPRA”), and the Family Educational Rights and Privacy Act (“FERPA”).

COPPA permits an educational institution to provide required consents regarding the collection and use of personal information of students who are under the age of 13. Where an educational institution is the subscriber to the CT App, we collect and use student information pursuant to this form of COPPA consent. We share this Privacy Policy with the institution to ensure that it may be assured that our practices comply with COPPA.

FERPA permits an educational institution to provide educational records to service providers without requiring the institution to obtain specific parental consent. In this event, the service provider acts as a type of “school official” by performing services that would otherwise be performed by employees of the educational institution. We fulfill FERPA requirements for qualifying as a “school official” by giving the institution direct control with respect to the use and maintenance of the education records at issue and not disclosing or using the information contained in those records other than to provide the CT App to the institution. We comply with FERPA by relying on this form of consent.

PPRA requires that schools obtain written consent from parents before minor students are required to participate in any U.S. Department of Education funded survey, analysis, or evaluation that reveals information concerning the following areas:

1. Political affiliations;
2. Mental and psychological problems potentially embarrassing to the student andhis/her family;
3. Sex behavior and attitudes;
4. Illegal, anti-social, self-incriminating and demeaning behavior;
5. Critical appraisals of other individuals with whom respondents have close family relationships;
6. Legally recognized privileged or analogous relationships, such as those of lawyers, physicians, and ministers;
7. Religious practices, affiliations, or beliefs of the student or student's parent; or
8. Income (other than that required by law to determine eligibility for participation in a program or for receiving financial assistance under such program.)

We comply with PPRA by requiring institutions to secure and provide us with copies of all such written consents.

Information Use and Disclosure

We use the personal information we have collected for the following purposes:

• To provide you with access to the CT App and for related customer service and account management purposes.
• To provide you with information about new features, products, sales and events (see “Notifications and Opt-Out” below).
• To understand how you use the CT App and its content, including associating you with the different devices you may use to access the CT App, for analytics and product development purposes, as well as personalize offers that we make to you.
• To manage our everyday business needs, such as account management, contract management, business continuity and disaster recovery, security and fraud prevention, corporate governance, reporting and legal compliance.

Notifications and Opt-Out

When you register to use the CT App, we will send you a welcome email including information about the CT App and your account. We also give you the opportunity to sign up to receive emails from us about new products, sales, and events. Out of respect for your privacy, if you no longer wish to receive these notifications, you may opt-out of receiving them as instructed in each email.

Be advised, however, that you may not opt-out of receiving email notifications from us related to technical support or customer services requests, or changes to the CT App Terms of Use or Privacy Policy.

Disclosure

We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you to the following entities for the following purposes: (1) to our related companies, service providers and suppliers, to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

We may also share with third parties aggregated information about use of the CT App. This data does not personally identify you or provide specific information about individual usage.

Business Transitions

In the event Cheng & Tsui goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, any personally identifiable information we have on record will likely be among the assets transferred. The transferred personally identifiable information will remain subject to the provisions of this Privacy Policy or any subsequent updated versions.

Links To Third Party Sites

The CT App may contain links to third party websites. These sites may have their own terms of use and privacy policies which do not apply to Cheng & Tsui or the CT App.

Information Security

We employ encryption and other security measures to protect the loss, misuse, and alteration of the information under our control. We take commercially reasonable steps to protect this information and the transmission of such information. However, please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take steps to maintain the security of your account information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.