- A Return Authorization Number must be obtained first and marked on the outside of the package.
- Requests for return authorization must sent in writing and must include the correct invoice number, the invoice date, and original quantity purchased.
- Special-order books and out-of-print titles may not be returned. Audio cassettes, videocassettes, audio CDs, computer software, VCDs, DVDs, and field test editions are all non-returnable items. Most imported titles are also non-returnable.
- Books in unmarked, salable condition may be returned, with prior authorization, between four months and one year from invoice date.
- Price stickers or their remnants are unacceptable.
- Invoices for these books must have been paid in full prior to such return.
- Customer account must be in good standing, and should not have any past due invoices.
- Credit from returned merchandise is non-refundable and is for use against future purchases.
Send overstock books to:
Cheng & Tsui Company
RA#
C/O PSSC Returns Dept
46 Development Road
Fitchburg, MA 01420