Reseller Overstock Returns

  • A Return Authorization Number must be obtained first and marked on the outside of the package.
  • Requests for return authorization must sent in writing and must include the correct invoice number, the invoice date, and original quantity purchased.
  • Special-order books and out-of-print titles may not be returned. Audio cassettes, videocassettes, audio CDs, computer software, VCDs, DVDs, and field test editions are all non-returnable items. Most imported titles are also non-returnable.
  • Books in unmarked, salable condition may be returned, with prior authorization, between four months and one year from invoice date.
  • Price stickers or their remnants are unacceptable.
  • Invoices for these books must have been paid in full prior to such return.
  • Customer account must be in good standing, and should not have any past due invoices.
  • Credit from returned merchandise is non-refundable and is for use against future purchases.

Send overstock books to:

Cheng & Tsui Company
C/O PSSC Returns Dept
46 Development Road
Fitchburg, MA  01420